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Author Archive | Karen Sergeant

happiness-at-work

Hacking Happiness at Work

If you’re happy and you know it: high-5 your boss! Over on the Redbooth blog, I tackle the issue of happiness at work. Workplace happiness is becoming big business, and even Chief Happiness Officers are popping up everywhere. This round-up features: What science has to say about workplace happiness (including how to “hack” happiness into your project […]

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manage-freelancers

Managing Freelancers

Work with a freelancer? Chances are that’s a Yes (or the freelancer might even be you). As the gig economy attracts more and more workers, there’s growing demand on businesses to get it right when it comes using freelancers. Over on the Redbooth blog, I’ve assembled a little resource for you. Learn how to: use frelancer talent […]

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scaling-your-business

How to Scale Your Business

You know you’ve arrived when… your business is facing growing pains. But as problems go, these are good problems to have! If you’re looking to scale — and craving expert advice — I have a round-up for that, over on the Redbooth blog. What’s there? Advice on scaling a service-based business, including a roadmap for […]

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customer-delight

How to Delight Your Customers

If improving customer service is on your 2016 priority list, take heart — I’ve rounded up some great resources to help. I’ve assembled articles about the wisdom of investing in customer delight, as well as  how to measure it, how to design it, and how to improve it. (And I throw in a few inspirational […]

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morning-routine

Switch Up Your Morning Ritual

What do your mornings look like? Mornings — especially the early hours between waking and work — can set the tune for your whole day. Want to up your game? Over on the Redbooth blog, I round up the best articles on morning routines. These articles explore how the rich and famous start their day, […]

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movies

The Best Business Lessons in the Galaxy

Star Wars: The Force Awakens just enjoyed one of the best opening weekends of all time. Movie magic aside, that’s a product launch we all can admire. To celebrate opening week of the long awaited Episode VII, over on the Redbooth blog I curated some of the best business and leadership lessons from Star Wars. No […]

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negotiating

Handling Negotiations

Over on the Redbooth blog, I tackle what you need to know about negotiating. Learn the negotiating tactic that secured the UN climate deal in Paris, plus a monster article on how to use emotions during negotiations — no matter which side of the deal you’re on. Have a look. Read the article here.

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goal-setting

Goal Setting for Next Year? Read this!

Setting goals for next year? They’re the business equivalents of New Year’s resolutions, and most people have a love/hate relationship with the whole process. Over on the Redbooth blog, I offer some new perspectives on the practice of goal setting. (Including some non-traditional approaches — which I am TOTALLY going to do this year.) I loved researching […]

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