This last bottleneck was the most popular of the talk. Literally every business owner in the room had their hands up, as a confession that they themselves were a bottleneck (even the main bottleneck) in their business.Here’s how CEO bottlenecks tend to form:Projects require too much of your time or your input to move forward, and […]
Author Archive | Karen Sergeant
Tell me if this sounds familiar: You, as a CEO have a great idea — a new project, something you want to do — and you bring it up to the team, you have some discussion…and it fizzles out and somehow you end up doing things the same old way you’ve always done. Or, sometimes the “silent […]
The 2nd bottleneck I want to talk about is a team member bottleneck. Many of us are all too familiar with this one.What does a team-member bottleneck look like in your business?Here’s 3 common ways that it appears: 1. You have a team member who is just not reliable. They blow-due-dates with enough regularity that you […]
Back in March I spoke at Todd Herman’s 90 Day Year Live event in La Jolla, CA on Breaking the 4 Bottlenecks That’ll Keep You From Scaling Your Business. This blog series is drawn from that talk. Business owners usually call me pretty much when they reach a crunch point in their scaling. That’s the […]
Remember how it used to feel to land customers? (A little like this?)Those were heady days. But these days…it’s a little different:“This sounds crazy to say, but if we take in even more more premium client, I think my team will implode.”“From the client side, it might look like we have our act together, but let […]
“It might look like we have our act together, but let me tell you, back here, everything’s a fire drill.” I hear some version of this with nearly every client I worth with. It’s usually why they make the choice to start working with me to improve their ops. Not only is it the top pain […]
If you’re happy and you know it: high-5 your boss! Over on the Redbooth blog, I tackle the issue of happiness at work. Workplace happiness is becoming big business, and even Chief Happiness Officers are popping up everywhere. This round-up features: What science has to say about workplace happiness (including how to “hack” happiness into your project […]
Work with a freelancer? Chances are that’s a Yes (or the freelancer might even be you). As the gig economy attracts more and more workers, there’s growing demand on businesses to get it right when it comes using freelancers. Over on the Redbooth blog, I’ve assembled a little resource for you. Learn how to: use frelancer talent […]
Ready for some spring-inspired tips for getting organized? Over on the Redbooth blog, I have strategies and inspiration galore. Check out How To: take stock of your progress on your business goals get organized for tax season add color and pizzaz to your desk area and a few more, for good measure Click through to […]
You know you’ve arrived when… your business is facing growing pains. But as problems go, these are good problems to have! If you’re looking to scale — and craving expert advice — I have a round-up for that, over on the Redbooth blog. What’s there? Advice on scaling a service-based business, including a roadmap for […]
Managing a client project? Here are some tips to keep the project running smoothly.. Brought to you by Redbooth.com:
Over on the Redbooth blog, I outline 5 strategies for how to stop procrastinating. Including a neat self-assessment infographic (taking it it doesn’t count as procrastination, I promise). Read the article here.
It’s here! My first infographic debuted over on the Redbooth blog. Does your business work directly with clients? Then you’ll want to have a look at this. It’s 4 steps to delighting your brand-new clients (and saving your sanity). Brought to you by Redbooth.com:
“Thank you, Come Again!” Does your business say Thank You in a special way? You really should be! If you think that improving your thank you game is really just code for expensive gift items that are out of your budget — or for high touch gestures that simply can’t scale — you’re in for […]
If improving customer service is on your 2016 priority list, take heart — I’ve rounded up some great resources to help. I’ve assembled articles about the wisdom of investing in customer delight, as well as how to measure it, how to design it, and how to improve it. (And I throw in a few inspirational […]
What do your mornings look like? Mornings — especially the early hours between waking and work — can set the tune for your whole day. Want to up your game? Over on the Redbooth blog, I round up the best articles on morning routines. These articles explore how the rich and famous start their day, […]
Over on the Redbooth blog — a roundup of the latest thinking on employee productivity — including getting a grip on distractions and interruptions. You know, the things that happen approximately every 30 seconds during your work day! Read the article here.
Over on the Redbooth blog – my very own Best Of roundup — and yep, I pretty muched saved the best for last. Longer-form, extra thought-provoking…articles I couldn’t pass up. Read the article here.
Star Wars: The Force Awakens just enjoyed one of the best opening weekends of all time. Movie magic aside, that’s a product launch we all can admire. To celebrate opening week of the long awaited Episode VII, over on the Redbooth blog I curated some of the best business and leadership lessons from Star Wars. No […]
Over on the Redbooth blog, I tackle what you need to know about negotiating. Learn the negotiating tactic that secured the UN climate deal in Paris, plus a monster article on how to use emotions during negotiations — no matter which side of the deal you’re on. Have a look. Read the article here.