articles

The Devil You Know

The Devil You Know

Change means friction.⁠Effort. Investment.💰⁠Faith.⁠⁠There’s a high cost to change. 😰⁠⁠That’s why so many of us default back to “muddling through” 🙈⁠⁠So basically we're saying: ⁠⁠“It’s a little too tough for me to think about how I might do things differently, so I’ll...

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Are you placing enough bets?

Are you placing enough bets?

How do you know that what you’re doing in your business will work?You don’t. We don’t. We lay some bets 🎲 and see what pans out. (With a whole lot of elbow-grease in the meantime.) It’s one thing to acknowledge that “failure” is part of how our businesses grow, but...

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Bottleneck #4: The CEO Bottleneck

Bottleneck #4: The CEO Bottleneck

This last bottleneck was the most popular of the talk. Literally every business owner in the room had their hands up, as a confession that they themselves were a bottleneck (even the main bottleneck) in their business. Here’s how CEO bottlenecks tend to form:...

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Bottleneck #3: You’re Missing a Kitchen Manager

Bottleneck #3: You’re Missing a Kitchen Manager

Tell me if this sounds familiar: You, as a CEO have a great idea — a new project, something you want to do — and you bring it up to the team, you have some discussion…and it fizzles out and somehow you end up doing things the same old way you’ve always done. Or,...

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Bottleneck #2: The Team Member Bottleneck

Bottleneck #2: The Team Member Bottleneck

The 2nd bottleneck I want to talk about is a team member bottleneck. Many of us are all too familiar with this one. What does a team-member bottleneck look like in your business? Here’s 3 common ways that it appears: 1. You have a team member who is just not reliable....

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Bottleneck #1: The Tech Bottleneck

Bottleneck #1: The Tech Bottleneck

Back in March I spoke at Todd Herman’s 90 Day Year Live event in La Jolla, CA on Breaking the 4 Bottlenecks That’ll Keep You From Scaling Your Business. This blog series is drawn from that talk. Business owners usually call me pretty much when they reach a crunch...

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Is the “press of business” holding your business back?

Is the “press of business” holding your business back?

Remember how it used to feel to land customers? (A little like this?) Those were heady days. But these days…it’s a little different: “This sounds crazy to say, but if we take in even more more premium client, I think my team will implode.” “From the client side,...

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Are you secretly in love with your fire drills?

Are you secretly in love with your fire drills?

“It might look like we have our act together, but let me tell you, back here, everything’s a fire drill.” I hear some version of this with nearly every client I worth with. It’s usually why they make the choice to start working with me to improve their ops. Not only...

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Hacking Happiness at Work

Hacking Happiness at Work

If you're happy and you know it: high-5 your boss! Over on the Redbooth blog, I tackle the issue of happiness at work. Workplace happiness is becoming big business, and even Chief Happiness Officers are popping up everywhere. This round-up features: What science has...

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Managing Freelancers

Managing Freelancers

Work with a freelancer? Chances are that's a Yes (or the freelancer might even be you). As the gig economy attracts more and more workers, there’s growing demand on businesses to get it right when it comes using freelancers. Over on the Redbooth blog, I've assembled a...

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How to Scale Your Business

How to Scale Your Business

You know you've arrived when... your business is facing growing pains. But as problems go, these are good problems to have! If you're looking to scale -- and craving expert advice -- I have a round-up for that, over on the Redbooth blog. What's there? Advice on...

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How to Create a Smart Client Intake Process

How to Create a Smart Client Intake Process

It's here! My first infographic debuted over on the Redbooth blog. Does your business work directly with clients? Then you'll want to have a look at this. It's 4 steps to delighting your brand-new clients (and saving your sanity).   Brought to you by...

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How (and Why) to Say “Thank You for Your Business”

How (and Why) to Say “Thank You for Your Business”

"Thank you, Come Again!"  Does your business say Thank You in a special way?  You really should be! If you think that improving your thank you game is really just code for expensive gift items that are out of your budget — or for high touch gestures that simply can't...

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Switch Up Your Morning Ritual

Switch Up Your Morning Ritual

What do your mornings look like? Mornings — especially the early hours between waking and work — can set the tune for your whole day. Want to up your game? Over on the Redbooth blog, I round up the best articles on morning routines. These articles explore how the rich...

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New Thinking on Productivity

New Thinking on Productivity

Over on the Redbooth blog -- a roundup of the latest thinking on employee productivity — including getting a grip on distractions and interruptions. You know, the things that happen approximately every 30 seconds during your work day! Read the article here.

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Favorite Links Roundup

Favorite Links Roundup

Over on the Redbooth blog - my very own Best Of roundup — and yep, I pretty muched saved the best for last. Longer-form, extra thought-provoking...articles I couldn't pass up. Read the article here.

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The Best Business Lessons in the Galaxy

The Best Business Lessons in the Galaxy

Star Wars: The Force Awakens just enjoyed one of the best opening weekends of all time. Movie magic aside, that’s a product launch we all can admire. To celebrate opening week of the long awaited Episode VII, over on the Redbooth blog I curated some of the best...

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Handling Negotiations

Handling Negotiations

Over on the Redbooth blog, I tackle what you need to know about negotiating. Learn the negotiating tactic that secured the UN climate deal in Paris, plus a monster article on how to use emotions during negotiations — no matter which side of the deal you're on. Have a...

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Goal Setting for Next Year? Read this!

Goal Setting for Next Year? Read this!

Setting goals for next year? They're the business equivalents of New Year's resolutions, and most people have a love/hate relationship with the whole process. Over on the Redbooth blog, I offer some new perspectives on the practice of goal setting. (Including some...

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How to Run Better Meetings

How to Run Better Meetings

We love to hate them, but we all got 'em. Meetings. Over on the Redbooth blog, I check out what's new in meeting management. Need some help crafting your meeting agenda? Know what to do immediately after your meeting is over? (Or: are you looking to ditch meetings...

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Gratitude and Appreciation in the Workplace

Gratitude and Appreciation in the Workplace

Over on the Redbooth blog, I take inspiration from the Thanksgiving holiday and highlight articles that offer practical advice on expressing appreciation — and giving gifts — at work. There are also some gems that explore the fascinating relationships between...

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High-Speed Leadership

High-Speed Leadership

Over on the Redbooth blog, I tackle the high-performance side of leadership: speed, secret weapons, succeeding against odds, and commanding armies. Make no mistake: this is authoritative advice sourced to experts. Just with a dash of Bond-worthy panache. Read the...

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5 Ways to Use Evernote to Build Your Info-Product

5 Ways to Use Evernote to Build Your Info-Product

So you’re beginning to think about your next info-product. Is this you? You have a Pinterest board to capture infographics & images that are firing your creativity. You have a couple gDocs with your brainstorming notes & maybe an outline You stashed some...

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My interview on Breakthrough Directions podcast

My interview on Breakthrough Directions podcast

I love this interview so much - despite the fact that it was about 90 degrees in the house that day. These ladies were terrific interviewers and I enjoyed telling my story, covering everything from Afghanistan to Evernote. Please have a listen! (Bonus: during it,...

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Getting That Course Idea Out of Your Head

Getting That Course Idea Out of Your Head

A few weeks back, I connected with the lovely Carrie Green of the Female Entrepreneur Association. I love the format:  3 of my best tips jam-packed into an 8 minute package. My topic? Getting that course idea that's stuck in your head out into the world. Please go...

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What’s in YOUR design toolkit?

What’s in YOUR design toolkit?

What’s your methodology when you design offerings? You’re careful to build something you’d be excited to fulfill, naturally. You draw on your strengths & pull in partners who fill in any gaps. You know that staying in your sweet-spot is the first key to scaling...

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Guest Post: How to Manage Your Next Launch with Evernote

Guest Post: How to Manage Your Next Launch with Evernote

If you know me, you know I'm smitten with Evernote. I use it hourly, for everything. I swear I subcontract my entire memory to Evernote (hey, the search & retrieval function is way better than my own)! So it was only a matter of time before I relied on it to...

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3 Myths & 3 Pieces of Advice

3 Myths & 3 Pieces of Advice

Last week, I was asked to speak in front of some lovely ladies at Hera Hub about course design (I mean, what else gets you up in the morning, I ask you?!) I was delighted to be asked - so many business owners are looking to launch courses and info-products, these...

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My Interview on the Fearless Launching Podcast

My Interview on the Fearless Launching Podcast

The wonderful Anne Samoilov released a podcast interview of me last week, on her new Fearless Launching podcast series,  did you catch it? Things we talk about: [unordered_list style="tick"] Designing your course so your students can remember your material on the...

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Greatest Hits

Greatest Hits

I hope you've been enjoying your holidays!  I usually spend the 2nd half of December not doing work-work, but doing the reflective thinking and new-year scheming that motors me (& my business) through the spring. What about you? As I lay plans and map out...

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How to Resuscitate Your Course, Part 2

How to Resuscitate Your Course, Part 2

The situation: You launched to crickets, underwhelming numbers, or non-rave reviews. You’re now running forensics to determine what to tweak and everything is on the table to be examined. Including your course. [Read Part 1:  Defining & Solving Your Customer...

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How to Resuscitate Your Course, Part 1

How to Resuscitate Your Course, Part 1

The situation: You launched to crickets, underwhelming numbers, or non-rave reviews. You’re now running forensics to determine what to tweak and everything is on the table to be examined. Including your course. This 3-part series will cover how to audit the course...

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The Moving Parts to Your Course Creation Project

The Moving Parts to Your Course Creation Project

One of the emails I get regularly is a variation on this: "If I want to make a group course a reality, where do I start? And..what does the project look like?"  You too? [I've covered the Where do I Start question in previous posts - see You Already Know What to Teach...

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How to Create Your First Group Course

How to Create Your First Group Course

There comes a time in every busy entrepreneur's life where she's struck by an amazing realization: There are only about 15 usable hours in a day to engage to clients. Sure you can stretch that a bit (who here hasn't?) but that isn't sustainable. Nor is it fun. So, how...

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Your Objectives with Learning Objectives

Your Objectives with Learning Objectives

Quick Primer:  Course learning objectives are for your learners (aka students aka customers aka clients). They are the "learning outcomes" that graduates of your course can expect to have mastered. And they answer the question: what should my learners expect to be...

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Won’t You Be My Neighbor: What I Learned at #WDS2013

Won’t You Be My Neighbor: What I Learned at #WDS2013

It was Friday, and the #WDS2013 conference hadn't even yet begun, and I sat mesmerized as the gal next to me  talked candidly, and in thrilling detail, about her body's change of life. We had known each other for about 20 minutes, and I had learned already about the...

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Brainstorming & Big Pieces of Paper

Brainstorming & Big Pieces of Paper

How do you brainstorm? Some do it in their Moleskines, some use mind-mapping software, and I suppose there's an app or two on the iPhone for just this thing. I use big pieces of paper.  Yah, yah, how old-school of me. Different color pens and a few colored sharpies....

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Common Threads: You Already Know What to Teach

Common Threads: You Already Know What to Teach

My friend Tami and I had this email exchange the other day: Her: Okay.. so curriculum/course design biz...Sounds a little like you are teaching a course on how to put together a course? Me: Yeah...How META is that, right??!! Then she replied, I know I need a book or...

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Go Narrow: 9 Reasons Why Nobody Orders the Kitchen Sink

Go Narrow: 9 Reasons Why Nobody Orders the Kitchen Sink

So you're ready to get started building an online course that complements the work you do. Maybe you're a coach or a freelancer - and you're looking for ways to add value to your existing customers, attract new ones - and maybe get a little bit of that "sales funnel"...

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