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Archive | Customers and Clients
How (and Why) to Say “Thank You for Your Business”
“Thank you, Come Again!” Does your business say Thank You in a special way? You really should be! If you think that improving your thank you game is really just code for expensive gift items that are out of your budget — or for high touch gestures that simply can’t scale — you’re in for […]
How to Delight Your Customers
If improving customer service is on your 2016 priority list, take heart — I’ve rounded up some great resources to help. I’ve assembled articles about the wisdom of investing in customer delight, as well as how to measure it, how to design it, and how to improve it. (And I throw in a few inspirational […]
The Best Business Lessons in the Galaxy
Star Wars: The Force Awakens just enjoyed one of the best opening weekends of all time. Movie magic aside, that’s a product launch we all can admire. To celebrate opening week of the long awaited Episode VII, over on the Redbooth blog I curated some of the best business and leadership lessons from Star Wars. No […]