Bottleneck #2: The Team Member Bottleneck

Deep Thoughts, Operations

The 2nd bottleneck I want to talk about is a team member bottleneck. Many of us are all too familiar with this one. What does a team-member bottleneck look like in your business? Here’s 3 common ways that it appears: 1. You have a team member who is just not reliable....

Bottleneck #1: The Tech Bottleneck

Deep Thoughts, Operations

Back in March I spoke at Todd Herman’s 90 Day Year Live event in La Jolla, CA on Breaking the 4 Bottlenecks That’ll Keep You From Scaling Your Business. This blog series is drawn from that talk. Business owners usually call me pretty much when they reach a crunch...

Is the “press of business” holding your business back?

Deep Thoughts, Operations

Remember how it used to feel to land customers? (A little like this?)Those were heady days. But these days…it’s a little different:“This sounds crazy to say, but if we take in even more more premium client, I think my team will implode.”“From the client side, it might...

Are you secretly in love with your fire drills?

Deep Thoughts, Operations

“It might look like we have our act together, but let me tell you, back here, everything’s a fire drill.” I hear some version of this with nearly every client I worth with. It’s usually why they make the choice to start working with me to improve their ops. Not only...

My interview on Breakthrough Directions podcast

Deep Thoughts, Interview

I love this interview so much – despite the fact that it was about 90 degrees in the house that day. These ladies were terrific interviewers and I enjoyed telling my story, covering everything from Afghanistan to Evernote. Please have a listen! (Bonus: during...

Won’t You Be My Neighbor: What I Learned at #WDS2013

Deep Thoughts

It was Friday, and the #WDS2013 conference hadn’t even yet begun, and I sat mesmerized as the gal next to me  talked candidly, and in thrilling detail, about her body’s change of life. We had known each other for about 20 minutes, and I had learned already...