How to Delight Your Customers

How to Delight Your Customers

If improving customer service is on your 2016 priority list, take heart — I’ve rounded up some great resources to help. I’ve assembled articles about the wisdom of investing in customer delight, as well as  how to measure it, how to design it, and how to...
Switch Up Your Morning Ritual

Switch Up Your Morning Ritual

What do your mornings look like? Mornings — especially the early hours between waking and work — can set the tune for your whole day. Want to up your game? Over on the Redbooth blog, I round up the best articles on morning routines. These articles explore how the rich...
Favorite Links Roundup

Favorite Links Roundup

Over on the Redbooth blog – my very own Best Of roundup — and yep, I pretty muched saved the best for last. Longer-form, extra thought-provoking…articles I couldn’t pass up. Read the article here.
Goal Setting for Next Year? Read this!

Goal Setting for Next Year? Read this!

Setting goals for next year? They’re the business equivalents of New Year’s resolutions, and most people have a love/hate relationship with the whole process. Over on the Redbooth blog, I offer some new perspectives on the practice of goal setting....
Gratitude and Appreciation in the Workplace

Gratitude and Appreciation in the Workplace

Over on the Redbooth blog, I take inspiration from the Thanksgiving holiday and highlight articles that offer practical advice on expressing appreciation — and giving gifts — at work. There are also some gems that explore the fascinating relationships between...
How I Used Evernote to Plan My 1000 Mile Move [Case Study]

How I Used Evernote to Plan My 1000 Mile Move [Case Study]

Last September, I moved a thousand miles up the west coast, from San Diego to Portland (downsizing an entire room and a garage – which is as much a logistical feat as the 1000 mile move). It took over my life for a couple of months. While I was a big fan of...