If improving customer service is on your 2016 priority list, take heart — I’ve rounded up some great resources to help.

I’ve assembled articles about the wisdom of investing in customer delight, as well as  how to measure it, how to design it, and how to improve it.

(And I throw in a few inspirational examples for good measure.)

I found these articles…delightful. And I hope you do too.

Read the article here.