Media & Podcasts

Better use of the team you already have.

I help B2B service businesses find hidden capacity and make better use of the team they already have. We look at the work first — then decide what needs a person, what doesn’t, and what’s worth changing.

My Substack: Human in the Loop

AI has given businesses a lot more options for getting work done. That doesn’t mean the answer is to automate everything.

I write about capacity, operations, AI, and the increasingly interesting question: What work actually deserves a person?