Our Work Together
Let's move fast & fix things.
There’s more than one way to create capacity in a growing business. Before You Hire looks at one immediate headcount decision. Hidden Capacity finds where valuable human capacity is getting lost across the business. Work, Redesigned helps you fix what we find. Start with a call and we’ll figure out what fits.
Before You Hire
Before you hire another human,
let's look at the work.
When a team is maxed out, hiring feels like the obvious answer.
Sometimes it is.
But before you add another salary to the P&L, I want to know what’s actually creating the pressure:
- what genuinely needs another human,
- what can be eliminated or simplified,
- what belongs with someone else, and
- what may now be better handled by process, systems, AI, or automation.
Before You Hire is a focused diagnostic around one proposed hire, overloaded role, or small-team capacity problem.
A short intake. One 90-minute working session. One clear recommendation.
How it works
Before we meet, you’ll send me a short intake and whatever already exists that helps me understand the situation — maybe a role description, task list, org chart, or workflow notes. Don’t create new documentation for me.
Then we spend 90 minutes together looking at the work creating the pressure:
We’ll sort out:
- What actually needs to be done?
- What requires human judgment or expertise?
- What’s sitting with the wrong person?
- What could disappear, move, change, or be handled differently?
- What human capacity is still missing once we’ve done that?
You'll leave with one of 3 answers:
✓ Hire. There’s a real human-capacity gap, and the role you’re considering makes sense.
✓ Don't Hire Yet. There’s enough potentially recoverable capacity that I’d change or test the work before adding permanent headcount.
✓ Hire Differently. You need more capacity, but once we look at the work, the role you actually need isn’t the one you were about to post.
I’ll send you a short Capacity Decision Brief with what I found, what I’d change first, and when I’d revisit the hiring decision.
Sometimes the answer really is another person.
I just want to make sure you’re hiring for the work that still needs one.
Fee: $750
Hidden Capacity
Find the capacity you're already paying for.
The obvious answer is more people.
But before you add headcount, I want to know where all that human capacity is actually going.
In most established service businesses, some of it is exactly where it belongs. And some is disappearing into unnecessary handoffs, senior people doing junior work, information that’s hard to find, recurring approvals, rework, manual workarounds, and processes that haven’t kept up with the business.
And increasingly, some work still requires a human simply because nobody has stopped to ask whether it does anymore.
Hidden Capacity looks across the business to find where your team's time is going — and decide what to do about it.
How it works
We start with a CEO intake and a handful of focused leadership conversations. Then I follow the capacity into the few workflows worth looking at more closely.
I’m not coming in looking for places to install AI. I’m looking for the best home for the work.
What should disappear? What could be simpler? What’s sitting with the wrong person? Where are people compensating for missing knowledge or clunky systems? What could AI or automation now handle? And what genuinely needs a human?
You don’t need to prepare the business for me. I’ll work from the systems, processes, documents and data you already have — including the gaps.
What you'll have when we're done
✓ Capacity Heat Map. Where valuable human capacity is getting consumed across the business — and why.
✓ Your Top Leverage Plays. The changes I’d make first, what they could potentially return, and what needs to happen to get there.
✓ A Prioritized Roadmap. The other opportunities worth keeping, what to do now, what can wait, and what needs more work before it’s ready.
And we’ll answer one more question:
If we create capacity, what will you do with it?
Absorb growth without adding people at the same rate? Give senior people more time for the work you actually hired them to do? Improve client service? Protect margin?
Because finding ten hours isn’t the win.
Putting those ten hours somewhere more valuable is.
Take the roadmap and run with it, or I can stay and help implement the highest-leverage changes through Work, Redesigned.
Fee: Starting at $5,000
Work, Redesigned
We know where the capacity hides. Now let's get it back.
Finding a better way for the work to happen is one thing.
Actually changing how the business works on Monday morning is another.
Work, Redesigned turns the highest-leverage opportunities we’ve identified into the way your business actually operates.
That might mean simplifying a workflow. Moving work between roles. Removing unnecessary steps or approvals. Making company knowledge easier to use. Changing how your existing systems work together. Using AI or automation to take on work that no longer needs as much human involvement.
Usually, it’s some combination.
The point isn’t to implement more technology. It’s to require less human effort to produce the same — or better — result.
How it works
We choose the opportunities worth implementing first, then redesign, build, test, and put the new way of working into actual use.
We start with the simplest solution that will do the job. If a process change solves it, we don't need an AI project. If AI belongs in the workflow, we'll define exactly what it should do and what should remain human. If deeper technical work is required, I'll bring in the right specialist rather than making the technology itself the project.
And we'll measure the before and after — in capacity, cycle time, handoffs, rework, throughput, or whatever matters for the work we're changing.
What you leave with:
✓ Work that actually works differently. Happening in your businesses, not on your
✓ Clear ownership. Everyone knows what the human owns, what the technology handles, and who owns the new way of working.
✓ Measured results. We'll know what changed — and what capacity we actually created.
✓ A plan for the capacity we created. Because the goal isn't to save people ten hours so ten hours quietly fill back up. It's to put that capacity toward work that matters more.
Scope and Fee: Based on what we're implementing.
Better use of the team you already have.
I help B2B service businesses find hidden capacity and make better use of the team they already have. We look at the work first — then decide what needs a person, what doesn’t, and what’s worth changing.
My Substack: Human in the Loop
AI has given businesses a lot more options for getting work done. That doesn’t mean the answer is to automate everything.
I write about capacity, operations, AI, and the increasingly interesting question: What work actually deserves a person?
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