Let Me Introduce Myself
Hi, I'm Karen!
I help B2B teams get their operations and leadership habits ready for AI.
I’m a Fractional COO for high-performing teams who’ve outgrown their back office —and know that layering AI on top of operational chaos won’t fix anything. I help them build systems that scale trust, not just tasks, so they can lead effectively in the AI era.
WHO I HELP & HOW
My clients share a familiar story: things were going fine… until they weren’t.
More clients, more complexity, and suddenly the old ways of working don’t hold. The owner is stuck in the weeds. The team is running on vibes. Delegation is shaky, priorities are murky — and now AI is being pushed into workflows that weren’t stable to begin with.
That’s where I come in.
I help small-but-growing, high-touch B2B teams rebuild the operational spine of their business before they try to scale it with AI. We get the leadership habits, workflows, and team culture aligned so that adoption is smart, human-centered, and actually works.
MY QUICK BIO
I’ve spent 25+ years guiding teams through high-stakes, high-uncertainty environments — from early software product launches at Intuit to counterterrorism operations at the CIA. Both taught me the same thing: when it matters most, clarity and trust are everything.
Today, I bring that discipline to founder-led businesses navigating growth and tech disruption at the same time. I’ve helped clients build scalable operations, roll out AI workflows, double fulfillment capacity without hiring, and design leadership systems that don’t burn people out.
MY APPROACH & PHILOSOPHY
I don’t build systems that require me to stick around in order to work. My goal is to leave your team more equipped and your ops more resilient—so you can lead with confidence long after I’m gone.
That starts with listening first, surfacing hidden assumptions, and co-building solutions that work for your people and your context. It’s how we build buy-in, reduce chaos, and make AI adoption just another smart decision—not a leap into the unknown.
When you’re ready to lead your team into the AI era — with clarity and confidence — I’d love to help.
Curious whether we’re a fit?
Start with a quick call to walk through what’s working, what’s not, and what’s next. Book a Discovery Call.
Let Me Introduce Myself
Hi, I'm Karen!
I help B2B teams get their operations and leadership habits ready for AI.
I’m a Fractional COO for high-performing teams who’ve outgrown their back office —and know that layering AI on top of operational chaos won’t fix anything. I help them build systems that scale trust, not just tasks, so they can lead effectively in the AI era.
WHO I HELP & HOW
My clients share a familiar story: things were going fine… until they weren’t.
More clients, more complexity, and suddenly the old ways of working don’t hold. The owner is stuck in the weeds. The team is running on vibes. Delegation is shaky, priorities are murky — and now AI is being pushed into workflows that weren’t stable to begin with.
That’s where I come in.
I help small-but-growing, high-touch B2B teams rebuild the operational spine of their business before they try to scale it with AI. We get the leadership habits, workflows, and team culture aligned so that adoption is smart, human-centered, and actually works.
MY QUICK BIO
I’ve spent 25+ years guiding teams through high-stakes, high-uncertainty environments — from early software product launches at Intuit to counterterrorism operations at the CIA. Both taught me the same thing: when it matters most, clarity and trust are everything.
Today, I bring that discipline to founder-led businesses navigating growth and tech disruption at the same time. I’ve helped clients build scalable operations, roll out AI workflows, double fulfillment capacity without hiring, and design leadership systems that don’t burn people out.
MY APPROACH & PHILOSOPHY
I don’t build systems that require me to stick around in order to work. My goal is to leave your team more equipped and your ops more resilient—so you can lead with confidence long after I’m gone.
That starts with listening first, surfacing hidden assumptions, and co-building solutions that work for your people and your context. It’s how we build buy-in, reduce chaos, and make AI adoption just another smart decision—not a leap into the unknown.
When you’re ready to lead your team into the AI era — with clarity and confidence — I’d love to help.
Curious whether we’re a fit?
Start with a quick call to walk through what’s working, what’s not, and what’s next. Book a Discovery Call.
Certified
Equity-Centered Leader
Certified
Equity-Centered Coach
Certified Equity-Centered Leader
Certified Equity-Centered Coach
I Want You to Know My Values
My core values are how I prioritize work, make decisions, and collaborate with teammates and clients. I put these in play every day, and I learn every day how to do better.
I believe that every human being deserves to be safe and loved. I believe that Black Lives Matter, and I’m committed to elevating entrepreneurs from communities that have been marginalized — and dedicated to creating a welcoming, equitable experience for all.
Ownership
I own my boundaries and I’m responsible for resourcing myself. I ask for what I need. This value reminds us to recognize our own contribution to the situation (even if it’s just how we are perceiving the situation).
A Curious Lens
I lead with curiosity, empathy and objectivity (but without naiveté). Seek first to understand. This value reminds us not to over-rely on our intuition (or assumptions) which center our own identities and biases, instead of the person we are working with.
Transparency
I commit to communicating expectations: no mind-reading & no hidden yardsticks — and I ask for the same. It’s where everyone can do their best work. This value reminds us we aren't mind-readers (and we shouldn’t pretend to be). Neither is anyone else.
Agreement
I use and model invitational language that prioritizes finding agreement & seeking consent. I bake consent into my mentoring, my proposals, my projects, my recommendations and my consulting advice. This value reminds us we don’t tell, we invite — and we ask for consent before proceeding.
Accountability
I do what I say I’m going to do, so that others can rely on my word. This value reminds us to step up or speak up, because downstream progress relies on us keeping our word.
This whole value chain reminds us to think systemically and to realize individual performance is a product of systems. My protocols and practices (formal and informal) dovetail from putting these values into practice. They guide and shape my work.
As Featured In...
"Karen was a trusted advisor and A-level executor
in my business. She created the operational infrastructure that allowed our company to scale
to 7-figures — reducing team burnout and overwhelm in the process.
She overhauled internal systems and replaced them with stronger ones (project management to technology to hiring processes), which positioned us for fast and sustainable growth."
Selena Soo, CEO / Impacting Millions
"I’ve had the pleasure of working with Karen for more than a year and I love her no-BS approach.
She brought the right structure into our business to help us as we scaled to 50 locations.
I highly recommend Karen to help you build the right foundation so you can achieve your goals.
Karen, You’re amazing at what you do and more people need to know about you!"
Jamie Seamans, Co-Founder / Garage Kings
Business Operations Strategy & Helping Founders Ignite Their AI Era
I help B2B teams get their operations and leadership habits ready for AI. I build systems that protect trust, scale human ingenuity and keep teams on track. You’re in the right place if you want to explore AI in a way that protects your team, your clients — and what already works.
On this Site, We Explore:
• Responsible, ethical AI practices
• Equity-centered business practices
• Scaling smart with AI — without breaking what works
Human in the Loop: How Smart Leaders Adapt in the Age of AI
On my Substack I talk about how to lead, delegate, and scale in a world where AI changes everything — but where people still matter most.
© 2025 KAREN SERGEANT • ALL RIGHTS RESERVED