About | Karen Sergeant

Hi, I'm Karen!

I'm an advisory COO to high-performing business owners who are dealing with growing pains on their teams and in their operations — and want to manage this growth in a sustainable, equitable way.

WHO I HELP & HOW

My clients all share a similar story: there seems to come a time when the force of success (more customers, more clients, more complexity) causes breakages in everything that had been "good enough" in the back office. And they quickly find that they spend more time fighting fires than doing the work that gets them to their goals.

Turns out, there's a way to build systems to keep their main thing the main thing. I believe that managing distractions and protecting priorities is the Hidden Work of Leadership — and I have evidence-based tools & frameworks to help them reach their goals and achieve the impact they want.

MY QUICK BIO

For 25+ years I’ve guided teams through high-stakes/high-uncertainty situations, from software product management at the dawn of the internet — to counterterrorism operations in Afghanistan.

And as a COO, I’ve helped clients achieve 7-figure launches, roll out new product lines and architect full-team reorgs — and build strong, equity-centered business practices and teams. I help all kinds of businesses — fully digital, hybrids, service-based, e-comm, brick & mortar — and my clients are world-wide.

MY APPROACH & PHILOSOPHY

My approaches are specifically designed to not engineer dependency on me. My mission is to equip owners with the operational confidence and knowledge to solve future problems on their own. My methodology is built on “listening first” and true collaboration — which not only results in a better result and a better experience — it also builds trust and buy-in when we're dealing with a team.

Hi, I'm Karen!

I'm an advisory COO to high-performing business owners who are dealing with growing pains on their teams and in their operations — and want to manage this growth in a sustainable, equitable way.

WHO I HELP & HOW

MY QUICK BIO

For 25+ years I’ve guided teams through high-stakes/high-uncertainty situations, from software product management at the dawn of the internet — to counterterrorism operations in Afghanistan.