In every service offering, my goal is to work with you to: 1️⃣ remove yourself as the bottleneck in your business, 2️⃣ translate your goals into day-to-day guidance for your team, and 3️⃣ protect those priorities when the daily curveballs and 🔥's hit — so that your goals become reality.
How we start ...
Most of my clients start with Bottleneck Rx™ — the cure for owner-dependent workflows (and the habits that are hard to break)!
Bye-bye bottlenecks. Let's get started.
How we keep going...
Many of my clients wrap-up intensives by asking, "How can we stay working together?"
My ongoing engagements — especially budget-friendly Pocket COO — are how we do that.
All my services are private 1:1 work, tailored to your specific situation.
Not sure what you need? Get in touch with me and we'll figure it out together!
The cure for owner-dependent workflows (& the habits that are hard to break)!
🙋🏼You’ll leave with a stronger, faster business and the satisfaction of watching things run right for a change.
Bottleneck Rx tackles the owner-dependent workflows
AND the mindset & habits that cause bottlenecks.
Once we’ve solved your bottleneck, the next challenge is keeping it fixed while you move forward. We implement systems to keep you & your team aligned on the priority work — and allow you to manage your business and make smart, data-informed decisions while staying out of the weeds.
That’s where Pocket COO comes in:
Get hands-on C-Level operational support that fits your growing business.
I’ll stay in your corner as you put your new plan, team, or process into action.
👩🏼💻 You’ll have monthly access to my brain for decisions, troubleshooting, and keeping priorities on track — so the inside of your business keeps matching the outside success.
Pocket COO is where we implement the full
Upstream Leadership operating system in your business — and watch it take off. 🚀
All my services are private 1:1 work, tailored to your specific situation. Not sure what you need? Get in touch with me and we'll figure it out together!
(this could be you!)
Business Operations Strategy & Helping Owners End Their Bottleneck Era & Ignite Their AI Era
I help solos and small teams transform the way they deliver results. I build systems that scale your ingenuity and your impact. And if AI’s your shiny new hammer, I’ll help you stop nailing your own foot.
On this Site, We Explore:
• Responsible, ethical AI practices
• Equity-centered business practices
• Scaling your impact with AI — without breaking what works
Human in the Loop: Leading Smarter Than the Machines
Most AI content is about tools. I talk about the bottlenecks those tools were meant to solve.
Start Here:
• Upstream Leadership: The Mindset Shift That Makes AI Work for Small Teams (Read Here)
• How Pressure to Adopt AI is Really an Invitation to Rebuild Your Team (Read Here)
• 6 Ways Your Business Treats You Like the Only Adult in the Room (and Why AI Makes it Worse) (Read Here)
• 9 Leadership Habits That Can't Survive the AI Era (Read Here)
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